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Does Web 2.0 mean Threat 2.0? All manner of companies are beginning to adopt Web 2.0 technologies, encouraging employee blogs, customer fora, greater use of multi-media content and images and self-created 'wikis'. As with all new technologies, there are issues, argues Alan Calder, Chief Executive of information security experts IT Governance
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A raw deal for libraries One of the most surprising, even shocking, features of the Google-AAP-Authors Guild Settlement is how hard it is on libraries
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DPO jumps the generation gap Richard Thompson of Pitney Bowes Management Services outlines how Document Process Outsourcing (DPO) is enabling business to reap significant savings
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Is open source software putting businesses at risk? Businesses today are built and operated by software that houses intellectual property, business processes and trade secrets that are vital to the health of an enterprise. Organisations must address potential weaknesses in their everyday operations before they become exploitable, according to Richard Kirk, European Director of Fortify Software
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Smart moves epitomise ECM’s wave of change Following ECM365’s last edition of the ‘Richmond Lectures’ thought leadership series, Editorial Director Paul Quigley continues the hard talk with the third in the series, and tackles the issues of awareness in ECM, training and development issues as well as implementation considerations and standards
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ECM Best Practice: Setting the Standards Following the last edition’s introductory interview with Ben Richmond from the Content Group, ECM365’s Editorial Director Paul Quigley continues with the second of the ‘Richmond Lectures’ and tackles the issues of developing new standards in ECM with the British Standards Institute and where it meets best practice in web content management.
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Security is not a 'Press 1' option New standards such as PCI-DSS - Payment Card Industry Data Security Standard -are already places that impact the way that contact centres handle credit card transactions - but not every centre is taking active steps to implement them
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